1- My bank asked for ParamountDax’s bank address when I tried to make a SEPA deposit.
Please fill in Clear Junction Ltd Bank address as the following: 4th Floor Imperial House, 15 Kingsway, London, United Kingdom, WC2B 6UN
2- I’ve deposited through SEPA but didn't write the reference code.
You will need to copy the reference code shown on the ParamountDax payment instruction and input it in the “Details'' or ”Remarks'' or ”Message to Receiver'' field in your bank payment form when making a transaction. Please note that some banks may name this field differently.
Failed in inputting a reference code will cause unsuccessful transactions. And you may raise a CS ticket with your Proof of Payment showing your account name so that we could check the transaction manually and then credit your funds.
3- I tried to deposit EUR, but the name in my bank account doesn’t match the name in my ParamountDax account.
The transaction will be canceled, and the funds will be returned to the user's original bank account within 7 business days.
4- I tried to withdraw through a SEPA transfer; the status shows the transaction was successful, but I haven’t received the deposit or withdrawal.
Normal SEPA transfers usually take 1-3 days depending on your bank (Brexit may delay the process, please check with your bank). SEPA Instant transfers usually take less than 30 minutes (some banks stopped supporting SEPA Instant after Brexit, please check with your bank).